Legal & Compliance
Terms of Service
1. Who we are
Clare is a clinical information service provided by Contempo Studio ("we", "us"). Registered in England and Wales. Contact: help@clareai.app.
2. Acceptance of terms
By accessing or using Clare you agree to these Terms. If you use Clare on behalf of an organisation, you confirm you have authority to bind that organisation.
3. Service description
Clare retrieves and organises clinical guidance for informational use. It does not diagnose, treat, or prescribe.
4. Professional responsibility
You remain responsible for clinical decisions, verification of sources, and compliance with local policies, formularies, and guidelines.
5. Accounts and usage
- Provide accurate registration details and keep credentials confidential.
- No scraping, reverse engineering, or circumvention of access controls.
- No unlawful, harmful, or patient-identifying content input.
6. Availability and changes
We may modify, suspend, or discontinue features. We will give reasonable notice where practical.
7. Intellectual property
We own the Clare platform and UI. Third-party content remains the property of its owners and is used under licence or permitted use. See Copyright & IP.
8. Payment (if applicable)
Fees, billing cycles, and taxes are described at checkout. Subscriptions renew unless cancelled per posted instructions.
9. Warranties and disclaimers
Clare is provided "as is" and "as available." We disclaim implied warranties to the extent permitted by law.
10. Liability
We are not liable for indirect or consequential losses. Our aggregate liability is limited to the fees paid in the 12 months before the claim, unless prohibited by law.
11. Indemnity
You indemnify us for losses arising from your unlawful use or breach of these Terms.
12. Term and termination
We may suspend or terminate for breach, risk, or legal compliance. You may stop using the service at any time.
13. Governing law
These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction.
14. Changes to Terms
We will post changes here with a new "Last updated" date. Material changes may be notified in-product or by email.
Clinical Safety & Medical Disclaimer
- Clare is an informational tool, not a registered medical device, and is not a substitute for clinical judgment.
- In emergencies follow local emergency protocols and contact emergency services.
- Check local guidelines, formularies, and patient factors before acting.
- Clare sources information from NICE Guidelines and CKS Database which are subject to regular updates.
- Always verify information currency and applicability to your specific clinical context.
Controlled Testing Agreement
Status: draft, under legal review. Clare is being evaluated ahead of registration with the MHRA. The Controlled Testing Agreement below is in preparation and is not yet in force. Testers receive the full agreement directly and sign it before joining the programme — this page summarises it and is not itself the agreement.
The programme is limited to a small number of invited healthcare professionals. Clare is not a registered medical device and must not be used to make, inform or support any decision about a real patient.
What the agreement covers
- Definitions and interpretation.
- The Testing Programme — scope, duration, and what participation involves.
- Tester obligations — no real-patient decisions, no real patient information (synthetic scenarios only), and acknowledgement that queries and answers are logged so accuracy can be reviewed and incidents investigated.
- Confidentiality — no screenshots, recordings or posts about Clare or the programme; obligations run for five years after testing ends, and indefinitely for trade secrets.
- Data protection — see the Privacy Policy above; a separate privacy notice covers the testing programme specifically.
- NHS staff participation — testers take part in a personal capacity.
- Intellectual property in feedback — bug reports, suggestions and observations sent to us belong to Contempo Studios.
- Warranties and disclaimer — Clare is provided as-is, with no representation about its fitness for clinical use.
- Liability.
- Regulatory and professional matters — testers remain bound by their own professional obligations.
- Apple TestFlight distribution.
- Term.
- Termination — testers may withdraw at any time.
- General.
Questions about the programme or the agreement: help@clareai.app.
Privacy Policy (UK GDPR)
1. Controller
Contempo Studio is the data controller for personal data processed via Clare. Contact: help@clareai.app.
2. What we collect
- Account data: name, email, role.
- Service data: queries, feature interactions, timestamps, device info, IP-derived region.
- Support data: messages and attachments you send us.
- Patient data: Do not input identifiable patient data. If you do, you are responsible for having a lawful basis and ensuring minimisation.
3. Why we process (lawful bases)
- Provide the service and account administration — contract.
- Improve safety and performance (metrics, error logs) — legitimate interests.
- Legal and regulatory compliance — legal obligation.
- Marketing communications — consent (opt-in, withdraw anytime).
4. Sharing
We use vetted processors to host, store, and analyse service data. We require contracts with confidentiality and security obligations. See Sub-processors.
5. International transfers
Where transfers outside the UK/EU occur, we use appropriate safeguards such as the UK IDTA or EU SCCs, plus technical and organisational measures.
6. Retention
- Account data: for your account lifetime plus up to 12 months, unless you delete your account (see below).
- Log and analytics data: up to 12–24 months, aggregated thereafter.
- Support tickets: up to 24 months after closure.
- When you delete your account, your profile, bookmarks, learning progress and sessions are deleted straight away. Search logs in our database are kept for clinical safety review, with the link to your account, your IP address and device details removed. The search text itself is kept as you typed it, with email addresses removed, so please don't include personal or patient details in searches. If you took part in the Controlled Testing Programme, the record that you received the testing briefing is kept as evidence, with your tester ID and the app version, device platform and IP address it was accepted from.
7. Your rights
You have rights of access, rectification, erasure, restriction, portability, and objection. You can withdraw consent at any time. To exercise rights, contact help@clareai.app.
You can delete your account at any time from Settings in the Clare app or on the web. Deletion is immediate and permanent.
8. Complaints
You can complain to the UK Information Commissioner's Office (ICO). We welcome the chance to resolve issues first.
9. Security
We apply least-privilege access, encryption in transit and at rest, audit logging, and regular vulnerability management. No method is 100% secure.
10. Children
Clare is for professional users aged 18+. We do not knowingly collect data from children.
11. Changes
We will update this policy as needed and indicate the effective date above.
Copyright & IP
© 2025 Contempo Studio. All rights reserved.
- Clare name, logo, and UI are our trademarks or trade dress.
- Third-party trademarks belong to their owners.
- NICE Guidelines and CKS content © National Institute for Health and Care Excellence.
- If you believe content on Clare infringes your rights, contact help@clareai.app with details of the work, the allegedly infringing material, and your contact information.
Acceptable Use
- No unlawful, harmful, or discriminatory content.
- No uploading of malicious code or attempts to degrade service.
- No input of identifiable patient data unless you have a lawful basis and authority.
- No sharing of credentials or circumvention of access controls.
- No use for purposes other than professional clinical information retrieval.
Sub-processors
We use the following categories of processors:
- Cloud Infrastructure: Microsoft Azure (hosting, storage, search)
- Analytics: Azure Application Insights
- Email Delivery: IONOS Email Services
- AI Processing: OpenAI (GPT-4)
We will notify users of material changes where required.
Accessibility
We aim to meet WCAG 2.1 AA where feasible. Clare is optimized for desktop use by healthcare professionals. If you encounter barriers, contact help@clareai.app.
Contact
For general support, privacy or legal matters please contact help@clareai.app
Changes to this Page
We will update this page when policies change and will adjust the "Last updated" date at the top.